APPOINTMENTS – We are by appointment only to ensure you are able to schedule a day and time that is convenient for you. Cancelling an appointment must be done at least 12 hours prior to the appointment (excluding inclement weather). If a cancellation is made prior to 12 hours, it will be subject to our 25% “No Show/No Notice of Cancellation” fee. Cancelling a professionally backed hand-applied ceramic coating service must be done at least 36 hours in advance of the agreed upon scheduling time. Cancellation of a ceramic coating service done within 36 hours of the agreed upon time may be subject to a 15% cost of service “No Show/Late Cancellation” fee. If you pre-paid for a service and fail to give your address/confirm your appointment location after being contacted by us, you must drop it off at our shop at/before your appointment time or else we have a no refund policy. If we arrive and have no working space or you refuse to provide your keys, you will be subject to a full charge and refusal of service.

GENERAL FEES – A $100-$125 additional fee may occur if the vehicle has mold, vomit or feces that is considered a human health hazard. Also, excessive trash where a full sized trash bag or multiple kitchen trash bags are filled may be subject to this fee. For hourly based detailing: Note: Minimum of 1 hour is charged for this service or request and is not prorated between hourly times. Mobile rates may be subject to a higher per hour rate.

HOLIDAY FEES – All appointments scheduled on certain holidays, and before or after hours of operation, may be subject to different pricing. For more info on specific holiday pricing, or before or after hours pricing, please contact us.

DAMAGES – We are not responsible for any pre-existing damages to your vehicle while it is in our possession. We are responsible for damages we cause while providing our service, however, we will not be held responsible for damages caused where there is a pre-existing condition. We are not responsible for damages including, but not limited to, any and all aftermarket accessories, stickers, signs, and specialty rims, aftermarket lights, etc. For Our Hand-Applied Ceramic Coatings where a paint correction and/or machine polishing service was performed, we are not responsible for wash damage caused by the following wash methods post service: Automatic Touch Systems, Improper Hand Washing and dealership automatic touch washes.

PERSONAL BELONGINGS – We ask that you remove all of your personal belongings and items from your vehicles prior to your detailing appointment. All personal items we find will be placed into a bag and returned to the vehicle owner. We are not responsible for the loss, or damage, of any belongings left in the vehicle.

SWIRL MARKS/CLEAR COAT ETCHING/OXIDATION - In order to get these removed, a paint correction service must be performed. Foam bathing and hand washing will not remove these clear coat imperfections.

PAYMENT METHODS- We accept cash and debit/credit cards. ALL SALES ARE FINAL. We always will ask the customer to do a walk-around the vehicle so they can inspect for themselves before payment is made, and we are happy to address their concerns/answer any questions regarding their service at this time. Once payment is made, all sales are final.

Care Guides for Our Professional Ceramic Coating Services:

System X Ceramic: https://www.element119.com/car-care-guide.html

IGL Coatings: https://iglcoatingsusa.com/car-care-guide/

Warranty Guidelines & Terms For Our Professional Ceramic Coating Services:

System X Ceramic: https://www.systemx.com/auto-terms/

IGL Coatings: https://iglcoatingsusa.com/durability-terms-conditions/

-In order to maintain a coatings warranty, you must come us for professional detailing services as outlined by each company linked above. However, you can wash the vehicles on your own using the products we recommend and are designed for the coating you purchased. If you decide to use another detailing service, they must be IDA (International Detailing Association) certified and be certified by the same brand of coating you purchased. Failure to do this may result in your coating warranty voided.